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Refund and Returns Policy

Refund Policy – 100% Customer Satisfaction

Last updated: [02/03/2026]

At CustomLogica, customer satisfaction is our priority. We aim to build long-term relationships based on trust, transparency, and results. If a client is not satisfied with our services, we are committed to resolving the situation fairly.

Eligibility for Refunds

Refunds may be requested under the following conditions:

  • The client is not satisfied with the service delivered

  • The request is made within a reasonable timeframe after service delivery

  • The service scope and expectations were clearly communicated

Each request is reviewed promptly and in good faith.

Refund Process

To request a refund, clients should contact us at:
Email: contact@customlogica.com

Please include:

  • Project or service reference

  • Reason for the refund request

  • Any relevant details to help us review the case quickly

Resolution Approach

Whenever possible, we first seek to clarify expectations, address concerns, and offer adjustments or improvements. If a satisfactory resolution cannot be reached, a refund will be issued in accordance with this policy.

Refund Method

Approved refunds are processed using the original payment method whenever possible and within a reasonable processing time.

Dispute Prevention

Our refund-first approach is designed to avoid disputes and ensure a smooth experience for all parties. We encourage clients to contact us directly so concerns can be resolved quickly and professionally.

Contact

For any questions regarding this Refund Policy, please contact:
Email: contact@customlogica.com